• 60% of consumers shop on their phones multiple times a week.
• Nearly half of those sessions end in a purchase.
These are just some of the powerful insights from the 2025 Global Digital Shopping Index, an annual report on the shopping and payment habits of global consumers.
Now in its fifth year, the report studied 3,464 merchants and 18,468 consumers across eight countries, finding that mobile is the consumer’s “Anywhere Storefront,” even when they’re standing in yours, checking prices and inventory availability.
This six-part video series offers expert insights to help merchants, issuers, and acquirers tailor their offerings to convert and retain shoppers whose shopping assistant can be found in the palm of their hands.
Hear directly from Visa Acceptance Solutions executives as they share insights from the 2025 Global Digital Shopping Index on how mobile is driving conversions, shaping payment expectations, and transforming checkout.
The findings reflect global shopping behaviors across eight diverse markets: United States, United Kingdom, United Arab Emirates, Singapore, Saudi Arabia, Mexico, Brazil, and Australia.
Join Matt Swatzell, Head of Solutions for North America Acceptance at Visa, as he explores the evolving habits of today’s mobile-native consumers. Learn why 6 in 10 shoppers worldwide now browse merchant websites on their smartphones multiple times a week — and how nearly half of these “anywhere window shoppers” make a purchase when inspiration strikes.
Join Matt Swatzell, Head of Solutions for North America Acceptance at Visa, as he unpacks why three in four global merchants see unified shopping as essential — but few feel prepared to meet the demands of mobile-first shoppers. Discover how the complexity of managing multiple sales channels, data security risks, and integration challenges create a “spaghetti tech” environment that holds merchants back from delivering frictionless experiences.
Tune in for actionable strategies and expert perspectives to help your business bridge the technology gap and thrive in the era of unified commerce.
In episode three of our video interview series with Visa Acceptance Solutions, we turn the spotlight to small and medium-sized businesses (SMBs) and their journey toward unified commerce. Join Jacob Muff, Senior Director and Head of Authorize.net Business Operations, as he unpacks new data from the 2025 Global Digital Shopping Index: SMB Edition and explores how SMBs can harness unified commerce to compete —and win — in today’s digital-first marketplace.
Tune in to discover practical approaches and real-world solutions that empower SMBs to level the playing field, delight customers, and drive sustainable growth in the era of unified commerce.
Unlock the keys to frictionless digital commerce in the latest episode of our interview series, featuring Jacob Muff, Senior Director and Head of Authorize.net Business Operations at Visa Acceptance Solutions. Drawing on exclusive findings from the 2025 Global Digital Shopping Index: SMB Edition, this episode spotlights the unique challenges and opportunities small and medium-sized businesses face in today’s retail landscape.
This episode is essential viewing for SMB owners and retail innovators seeking actionable strategies to boost conversion, customer satisfaction, and commercial success in the digital marketplace.
In Episode 5 of our Retail Ready series, we dive deep into the backbone of frictionless digital commerce: payment processing infrastructure. Join us as Pritesh Patel, VP of Global Sales Engineering at Visa Acceptance Solutions, unpacks the latest data and trends shaping how acquirers are powering the next generation of retail experiences.
Don’t miss this essential episode for acquirers, payment innovators, and retail leaders looking to future-proof their infrastructure and accelerate growth in a rapidly evolving digital landscape.
In the final episode of our Retail Ready series, we turn the spotlight on the U.S. market to explore how unified commerce is transforming the digital shopping experience. Join Matt Swatzell, Head of Solutions, North America Acceptance at Visa, as he unpacks the latest data from the 2025 Global Digital Shopping Index and reveals what’s driving —and holding back — digital retail innovation in the United States.
Don’t miss this episode for a data-driven look at the future of unified commerce in the U.S. — and actionable strategies to future-proof your business for the mobile-first era.
Get in-depth insights, data, and analysis from every edition of the 2025 Global Digital Shopping Index.
Drawing on insights from a survey of 18,468 consumers and 3,464 merchants across eight countries conducted from October 17, 2024, to December 9, 2024. This report examines the growing role mobile devices play in global consumer behavior across physical and digital shopping channels.
